The refrigerator seems warm but the display looks normal

Distinguish the selected setpoint from an actual temperature reading. Note where a separate appliance thermometer was placed and when it was read, if one is available. Frequent door opening, recently added groceries and readings taken at different locations can complicate comparisons. Do not rely on touching a shelf or a single cold container to judge the entire compartment.

Look for an obvious package blocking the door or an interior air opening identified in the owner manual. Keep food and containers clear of those openings without removing panels. Record whether the freezer still appears normal and whether the problem affects one shelf, a drawer or the whole refrigerator. This is a symptom map, not a test of a compressor.

If perishables may be warming, move them to reliable cold storage and follow official food-safety guidance. Do not wait for a service appointment to decide whether food is safe, and do not taste food as a test. For the repair request, report the timeline, any alarm and whether temperature has continued to rise.

Useful observations before you call

• Send the setpoint and measured temperature as two separate pieces of information.
• Mention recent heavy loading, an outage or a door left ajar.
• Identify each affected refrigerator or freezer column rather than treating the cabinet wall as one appliance.

Model-specific reference: Thermador owner manuals. Features and procedures vary; follow your appliance manual.