No new ice even though the water dispenser works

Clarify whether the bin contains no newly made ice or whether existing cubes will not dispense. Those are separate complaints. Note the last time you saw fresh cubes, whether the ice maker was recently switched on and whether the problem followed heavy use, a filter change or a water-supply interruption.

Thermador identifies freezer warmth, water supply and ice-bin position among possible influences on ice production. Confirm only the normal user settings and accessible bin placement described in your manual. Do not bridge switches, force an ice-maker arm or insert tools into a mechanism. Different Thermador models have different ice-making arrangements.

A dispenser that produces water is useful information, but it is not a complete test of the ice maker or its water delivery. Send the model and a freezer temperature reading if available. Explain whether frozen food has softened or the appliance has shown an alert; a cooling concern takes priority over waiting for more ice.

Useful observations before you call

• Separate “not making ice” from “ice is present but will not dispense.”
• Record the filter-change date and whether production stopped suddenly or declined gradually.
• Photograph the normal ice-maker setting and bin without removing internal covers.

Model-specific reference: Thermador owner support. Features and procedures vary; follow your appliance manual.