Identify the stage where the problem occurs

Tell us whether the trouble starts while filling, washing, draining or spinning. Note whether the display lights up, whether the door locks and whether the washer completes any part of its normal cycle. If the issue is intermittent, explain how often it occurs and whether it changes with the load.

A leak, failure to drain and a stationary drum need different assessments. These symptoms do not identify a failed part on their own. Read about our washer repair service.

Prepare for your washer repair visit

Before you contact us, write down the washer brand, model number and any error code on the display. Tell us whether the problem happens while filling, washing, draining or spinning, and whether you have noticed a leak or an unusual noise.

A clear description helps us understand your service request. You do not need to remove panels or dismantle the washer to collect this information.

• Have the model label or a clear photo available if accessible.
• Mention a stacked installation, laundry closet or restricted access.
• Tell us if water or clothing remains inside the machine.
• Clear a path to the laundry area before the agreed appointment.

Discuss the repair before work begins

A washer problem deserves a diagnosis before parts are replaced. Ask about the diagnostic visit, the repair estimate and replacement-part availability. The age, condition and diagnosed fault all matter when considering repair options.